Quality survey
Our customers have trusted in us for more than 10 years to send their money home to their loved ones.
During this time, we have managed to achieve an impeccable reputation in quality of service, but our goal is to continue to improve every day, offering more competitive rates, delivering your money to your recipients even faster and without any delays or inconveniences and to increase and expand our payment network, which already covers 150 countries and over 200.000 payment locations worldwide. All these to offer you the best possible customer experience on your money transfers.
In order to achieve this goal, we ask our customers to evaluate our platform, services and customer service and we encourage them to collaborate with us by indicating the functionalities they appreciate the most, those in which we can improve and those they wish for us to include in our platform.
With their help and our Customer Service, Sales and IT Team’s constant effort we make Monty Online’s platform more complete, intuitive and simpler for our customers every day.
94% of our customers recommend Monty to send their Money abroad.
We thank our customers for choosing Monty Online to make their money transfers. We like to know their opinion to continuously improve our service and to provide a better user experience every day.
That is why we ask them to take a minute to evaluate our platform and describe their experience in Monty Online. We take into account all of our customers’ opinions, both positive and negative.
Fast and efficient... I tried these financial services to send money to Venezuela because there was a health emergency in the family. Monty’s financial services were efficient and fast. My family could have the resources in time to meet the medical expenses. I am very satisfied with their service.
Faster and more comfortable: impossible I recently moved to another neighborhood of Madrid. I discovered MONTY a few days later while going home by the subway after work, I was looking for a call-shop near my house. I registered in less than 1 minute and I finished my transfer in less than 5 minutes. I had to send a picture of my Passport to be able to make transfer, but the truth is it was very easy because I was able to do it with my mobile phone. My mother received her money almost immediately. And on top, it was free! Queues to transfer money have ended!
Excellent! I had an excellent experience using this company to transfer Money. They offer quick deliveries and reliability. When I had doubts about the status of my transfer, I called MONTY’s central offices and they gave me a good and efficient customer service. What I like about MONTY’s online service is that I am able to make transfers without leaving home, I can do it at any time! If I pay using a bank card, the transfer is sent immediately and beneficiaries receive the transfer rapidly in their bank account or by cash pick-up, depending on the payment method I choose.
Excellent service I used to send money to my family from a call-shop, but now, with MONTY Online I am able to do it without leaving home, from my mobile in a safe and comfortable way. I am able to choose the payment method which best adapts to my interests in each moment. And the most important: money arrives really fast to its destination, with no delays or incidents. I’m sure I will use again their services next month.
Fast and easy Some friend suggested me to use MONTY’s website for the comfort and its ease of use. Besides, tax rates are better than ones offered by call-shop and I don’t even have to leave my home to make a transfer! I think it’s great! I recommend it to everyone.
Valoración NPS
Net Promoter Score (NPS) is calculated by subtracting the percentage of respondents who are Detractors from the percentage who are Promoters.
(53.8 – 11.5 = 42.3 rounded to 42)
- Detractors; People who voted 0-6;
- Passives: People who voted 7-8;
- Promoters: People who voted 9-10;